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Event Terms and Conditions

Please read these Terms and Conditions carefully prior to attending and paying for any of our Events


Event terms and conditions:

These Event Terms (Terms) govern your purchase of tickets for, and attendance at events held by Total Business Services &Training Pty Ltd (Events). It is your responsibility to review these Terms prior to the purchase of tickets. By purchasing tickets you agree to be bound by these Terms. We reserve the right to amend these Terms at any time, and will provide the most recent version on our website.

Throughout these Terms, the terms “TBST”, “we”, “us” and “our” refer to Total Business Services &Training Pty Ltd and its associated entities, and “you” refers to the individual or business purchasing tickets or attending Events.

  1. Event Booking and Ticket Purchase

1.1. A list of upcoming Events, and ticket and table prices are available on our website.
1.2. TBST Premium Members may access discounted ticket and table prices as specified on our website. Proof of membership may be required.
1.3. In addition to the ticket or table price, you must pay GST and any booking, handling, credit card surcharge or postage fees specified on our website/event booking site.
1.4. Ticket prices are subject to change, and TBST will use best endeavours to inform you if there is a change.
1.5. You may make a booking and/or purchase a ticket for an Event:
1.5.1. online via our event booking site; or
1.5.2. by submitting a request for a manual invoice to with the name of the Event, location, number of tickets or tables (where applicable) and requested invoicing details.
1.6. If you choose to book via our manual invoicing process:
1.6.1. an administration fee of $49 is payable;
1.6.2. your request is subject to approval by TBST;
1.6.3. full payment must be received in accordance with our payment terms and last-minute bookings must be received by TBST at least 24 hours prior to the Event. If full payment is not received by this time, the booking will be cancelled with no notice to you;

1.7. Your booking is confirmed when you receive an email notification and receipt from TBST. We will maintain a list of confirmed and paid up attendees for each Event, and you may gain entrance to the Event by presenting identification or your email receipt. You will not receive a hard copy ticket.

  1. Refunds, Credits and Transfers

2.1. All ticket sales and table bookings are final. No exchange, credit or refund will be given except in the case of a cancelled or rescheduled event (see section 3). For clarification, you are not entitled to a refund if:
2.1.1. you did not enjoy the event;
2.1.2. you are no longer able to attend the event; or
2.1.3. you arrive late or are refused entry for any reason.
2.2. A ticket or table booking is transferrable to another person on the following conditions:
2.2.1. a request is submitted in writing to containing the replacement guest name, business name and email address.
2.2.2. the request is submitted at least 48 hours prior to the event.
TBST reserves the right to refuse entry if a replacement guest arrives at the event without the ticket being transferred via this procedure.

3. Event Cancellation or Postponement

3.1. Sometimes events are cancelled, varied or postponed due to situations which affect the speaker, or for other reasons outside of our control. If an event is cancelled or postponed by TBST, you may, at your option:
3.1.1. obtain a credit for the ticket price to put towards another Event; or
3.1.2. obtain a full refund of the ticket price.
3.2. We will use reasonable endeavours to notify ticket holders of a cancellation, variation or postponement by sending an email to all ticket holders and putting a notice on our website; however, the responsibility to ascertain whether an event has been cancelled, varied or postponed is yours. We do not guarantee that ticket holders will be informed of a cancellation, variation or postponement before the date of the event.

  1. Event Conduct

4.1. You are expected to behave in a professional and appropriate manner at all Events. We reserve the right to refuse entry or require you to leave if your behaviour is deemed unacceptable.
4.2. You acknowledge that cameras, audio and video recorders may not be permitted at certain events. TBST will advise whether this is the case at each event.
4.3. TBST films and/or photographs every event. You consent to being filmed or photographed by TBST (or its representatives) and to TBST using your name, likeness, image and/or voice in such photographs or films for the purpose of promoting our events, services and products. No remuneration is payable for such use.

  1. Limitation of Liability

5.1. To the extent permitted by law, we exclude all conditions and warranties relating to your purchase of tickets for and attendance at Events.
5.2. Where our liability cannot be excluded, such as in relation to Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, our liability for breach is limited to the face value of the ticket purchased by you, plus any relevant booking and delivery fees.

  1. Miscellaneous
    6.1. These Terms shall in respects be governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts in Victoria to determine any matter or dispute which arises under these Terms.
    6.2. If any provision of these Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.
    6.3. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Any failure to assert any right under the Terms shall not constitute a waiver of such right.
    6.4. These Terms constitute the entire agreement between TBST and you in relation to the Events.


The customer acknowledges that cameras, audio and video recorders may not be permitted at this event. The customer also acknowledges that TBST films and photographs every event and that the customer consents to TBST using their name, likeness, image and/or voice in the event that they are photographed or filmed in any media for an unlimited period without remuneration for the purpose of promoting any service and/or products supplied, and/or distributed, by TBST.

Views expressed by speakers are their own. TBST cannot accept liability for advice given, or views expressed, by any speaker at the conference or in any material provided to delegates. TBST reserves the right to make alterations to the conference program, speakers, venue and timings. Details of speakers and topics are correct at the time of going to press. However, circumstances beyond the control of TBST may necessitate substitutions of speakers and topics for which TBST cannot be held responsible. Any changes to the program will be noted on our website and you should check regularly for updates. If an event is cancelled or postponed by TBST, the customer may credit the ticket price towards another event or obtain a full refund of the ticket price. No administration fee will be charged. All additional expenses incurred by the delegate outside of the conference program are to be covered by the delegate, e.g. room incidentals, additional food and beverages outside of the provided meals, touring, activities, any additional accommodation required, upgrades, phone calls. In the event of it being found necessary, for whatever reason, that the conference is being postponed or the dates being changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. In the rare event that the conference is postponed due to events beyond our control (such as natural disaster), a new date for the conference will quickly be secured.


Certain laws imply terms, conditions and warranties (prescribed terms) into contracts for the supply of goods and services and prohibit the exclusion, restriction or modification of such term, conditions and warranties. The liability of TBST in respect of a breach of a prescribed term or any warranty made under these terms of sale is limited, to the extent permissible by law and at the option of TBST to:

  • In the case of services, the supply of the services again; or the payment of the cost of having the services supplied again; and
  • In the case of goods, the replacement of goods or the supply of equivalent goods; the repair of goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired.

Unless the terms and warranties are included in these Terms of Sale, all prior discussions, quotations, warranties and Prescribed Terms, to the extent permitted by law, are excluded and TBST will not be liable for any loss or damage or for consequential loss or damage of any kind arising out of the supply or failure to supply of goods or services, or arising out of TBST’ negligence or in any way whatsoever.


These Terms of Sale are to be construed in accordance with the laws from time to time in the state of Victoria, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria. These Terms of Sale contain all of the terms and conditions of the contract between the parties and may only be varied by agreement in writing between the parties. Any conditions found to be void, unenforceable or illegal may, to that extent, be severed from the agreement. No waiver of any of these Terms of Sale or failure to exercise a right or remedy by TBST will be considered to imply or constitute a further waiver by TBST of the same or any other term, condition, right or remedy.